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Terms of Sale

Conditions of Sale

These Conditions of Sale govern the sale of products by The Sighthound Store to you on thesighthoundstore.co.uk.

Please read these conditions carefully before placing an order as by placing an order, you signify your agreement to be bound by these conditions.

1. CONTRACT

Your order is an offer to The Sighthound Store to buy the product(s) in your order. When you place such an order, we will confirm your order in an e-mail; however, this does not constitute an acceptance of your order. Your offer is only deemed as accepted once we have dispatched the product to you.

2. RIGHT OF CANCELLATION UP TO 14 DAYS, (INC EXCEPTIONS)

STATUTORY RIGHTS

Unless one of the exceptions listed below applies, you may cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased. You must inform us by using the contact form or by email of your decision to cancel your order.

CANCELLATION

We will reimburse all payments received from you for the goods purchased no later than 14 days from the day on which we received the above communication assuming that we have received the returned goods. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

Please note that you will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to:

  • the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery (e.g. face coverings)

  • the supply of goods made to your specifications or clearly personalized

3. PRODUCT INFORMATION

While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use. This does not affect your statutory rights.

3. PRICING AND AVAILABILITY

All prices are inclusive of legally applicable VAT.

As many of our products are handmade to order, we cannot absolutely guarantee availability of some of our products. We may receive multiple orders for different products that require the same fabric. Other than the information provided on the product page, we are unable to be more specific about the availability of our products. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that our delivery timescales are estimates and are not guaranteed.

It is possible that an item may be mispriced and we will verify pricing when processing your order. If we have made a mistake and the item is a higher price, we will contact you to determine if you wish to buy the product at the correct price or whether you wish to cancel this part or all of the order. If the correct price is lower, we will charge the lower amount and send you the product.

5. CUSTOMS

When ordering products from The Sighthound Store for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. You will be responsible for any additional charges for customs clearance as we have no control over these charges. Different countries have different customs policies, so you should contact your local customs office for further information. Additionally, please note that when ordering from The Sighthound Store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Please be aware that international deliveries may subject to opening and inspection by customs authorities. 

 

6. OUR LIABILITY

The Sighthound Store and its affiliates will not be responsible for losses that were not caused by any breach on our part, or any business loss (including loss of profits, revenue, goodwill or wasted expenditure, or any indirect or consequential losses that were not foreseeable by both parties at the time a contract was formed between both parties.

The above limitations do not limit your legal rights. Some countries may prohibit some or all of these limitations described above, some of the limitations may not apply and you might have additional rights.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before dispatch of the products, we will inform you and you may cancel your order at any time prior to dispatch.

 

7. APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the United Kingdom including the Consumer Rights Act (2015).

8. AMENDMENTS TO THE CONDITIONS OF SALE

The Sighthound Store reserve the right to change our website, policies, and terms and conditions at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any such changes to those terms and conditions, policies or these Conditions of Sale are required by law or government authority. 

 

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